Life with Diabetes

Finding a New Physician

Whether you’ve recently moved to a new town, your insurance coverage has changed or you’ve just been diagnosed with a new condition or a diabetes-related complication, there are tried-and-true ways to find a new doctor. Here are some tips to get you started:

1. Ask for Recommendations

If you’re looking for a new primary care physician, start by reaching out to your friends and coworkers. People in your network are likely to have helpful insights on bedside manner, approachability and how a doctor communicates.

Moving to an area where you don’t know anyone? Ask your current provider to recommend a doctor in your new location. Or look to diabetes education programs or support groups in the area, where you can connect with Certified Diabetes Care and Education Specialists (CDCES), nurses and other people with diabetes and ask for recommendations of doctors in the area.

Keep location in mind. Your primary care doctor in particular should be in a convenient location in case of emergencies.

The same tips apply if you’re looking for a specialist, such as an endocrinologist or cardiologist, but you can also ask your primary care doctor for recommendations. Your diabetes care team will need to work together, so this is a good way to ensure your doctors already have a good relationship.

Regardless of which type of doctor you’re searching for, ask for a list of names in case one doesn’t work out. And be wary of ratings websites, as they can be inaccurate and out of date.

2. Loop in Your Team

Make sure everyone on your care team is sharing information with one another. If you have any complications related to diabetes, it’s important that everyone on your diabetes care team is on the same page.

If your doctors are all in the same medical system, they’ll likely share an electronic health record (EHR) system, and communication will be easy. This is another reason to get specialist recommendations from your primary care doctor—he or she may suggest colleagues in the same medical system. If your health care providers are part of different medical systems, provide each with your other doctors’ office phone numbers or email addresses and ask that they forward any consultation notes to the other members of your care team.

3. Check Insurance Coverage

Once you have recommendations, see which options are covered under your plan. Visit your insurance provider’s website to search for doctors in your area who accept your insurance or call the number on the back of your insurance card to ask for a list of local doctors.

Another option is to reach out to the offices of the doctors you’re considering and ask what insurance they accept.

4. Transfer Your Records

Seeing a new doctor doesn’t mean starting from scratch. Transfer your medical records to save time for both you and your physician. Providing your new doctor with a full picture of your medical history up front helps ensure a productive visit.

Don’t trust yourself to share your information orally. If you had your cholesterol checked two months ago but you’ve forgotten it happened, the test isn’t of value to your new doctor. The best way to guarantee a smooth transition is to transfer records before leaving your previous physician.

If you didn’t do that, don’t worry—you can still be proactive. Reach out to your previous doctor’s office and ask that they send your records. You may have to sign a form and pay a small fee. Once you have the records, send them to your new doctor’s office after making your first appointment or bring them with you for the initial visit.

5. Reassess

You need to feel comfortable with your doctors, and that’s not always going to happen on the first try. Maybe your new physician has a poor bedside manner. Maybe your personalities don’t click. Or maybe the office is simply too busy and you have a difficult time booking appointments. Remember, you shouldn’t feel locked in.

A single visit may not be enough to tell whether your new doctor is right for you. You or the doctor may just have had an off day. If you think the situation can improve, voice your concerns. But if you don’t see a long-term future, look elsewhere. That said, it’s generally a good idea to hang onto your existing primary care doctor until you find a new one in case an emergency comes up.